takabe's Privacy Policy
This document sets out our full position on how your personal information is collected, used, and stored.
Table of Contents
Introduction and Scope
takabe ("we", "our") has prepared this Privacy Policy so that users of our platform know how the information they provide is collected, what it is used for, and how it is kept secure. This policy applies equally to the takabeapp.cam website, the mobile application, and all our digital services.
By creating an account on our platform or using any of our services, you are considered to have accepted the terms of this Privacy Policy. Our Terms and Conditions also apply alongside this policy, and together they form the complete framework governing your account and use of our services.
Data Collection
takabe collects user information through various means. The different types of information are described below:
2.1 Information You Provide Directly
The following information is collected when you register an account:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- National ID card or passport details provided for identity verification
- Mobile banking account details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
2.2 Automatically Collected Information
Certain technical information is automatically recorded each time you visit our platform:
- IP address and device identification details
- Browser type and version
- Session duration and page visit information
- Referral source (where you came from before reaching the site)
- Device operating system
2.3 Transaction Information
A record of every deposit, withdrawal, bet, and win is securely stored in our system. This information is used to maintain account transparency and to resolve disputes.
Purpose of Data Use
Collected information is used only for the specific purposes listed below:
- Account management: Verifying your login identity, keeping your account secure, and assisting with password recovery.
- Identity verification: Completing the KYC (Know Your Customer) process to prevent fraud and confirm account ownership.
- Financial transactions: Processing deposit and withdrawal requests and verifying information with the relevant payment service providers.
- Customer support: Resolving your issues and providing assistance via live chat and email.
- Platform improvement: Analysing user experience to improve the quality of our service.
- Security monitoring: Detecting unusual transactions, multiple accounts, or fraudulent activity.
- Regulatory compliance: Maintaining records required to comply with applicable laws and regulations.
takabe never sells your personal information to third parties or shares it with any external organisation for advertising purposes.
Sharing Data with Third Parties
In limited circumstances we share specific information with trusted service providers. Such sharing is always governed by strict agreements and is limited to what is strictly necessary:
4.1 Payment Processing
To complete deposit and withdrawal requests, your mobile banking details are shared with bKash, Nagad, Rocket, and Upay. This information is used solely to verify transactions.
4.2 Game Providers
When you log in to the software of our game studio partners — including Pragmatic Play, PG Soft, Evolution, and JILI — only the minimum session information required is transmitted. They do not have access to your financial or identity details.
4.3 Legal Obligations
Required information may be disclosed pursuant to a court order or a valid request from a legal authority. In such cases we are obliged to comply with applicable law.
Technical Security Measures
Cookies and Tracking Technologies
The takabe website and app use cookies and equivalent tracking technologies. These make your browsing experience smoother and keep the platform functioning correctly.
5.1 Essential Cookies
These cookies are necessary to keep login sessions active, verify security tokens, and run basic platform functions. Without them the platform will not work properly.
5.2 Functional Cookies
These cookies are used to remember your language preference, game settings, and other personalised options.
5.3 Analytics Cookies
These collect information about which pages users spend the most time on and which features they use most, helping us improve the service. No personally identifiable information is linked in this process.
Your browser settings include an option to disable cookies, but doing so may prevent some important platform features from working correctly.
Data Storage and Security
We apply industry-standard technical and administrative measures to keep your information secure:
- SSL encryption: All data exchanged between your browser and our servers is encrypted using SSL.
- Password hashing: Your password is never stored in plain form — only a strong cryptographic hash is kept.
- Access controls: Only authorised staff can access the relevant data, and a log is kept of every access.
- Server security: Our server infrastructure undergoes regular security audits and is protected by firewalls.
- Two-step verification: OTP verification is required for important changes to your account.
6.1 Data Retention Period
All information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory obligations. Transaction records are generally retained for up to five years.
User Rights
You have certain fundamental rights over your personal information, which takabe always respects:
7.1 Right to Access
You may request to know what information we hold about you. Contact our support team and, after verification, we will provide you with a copy of your data.
7.2 Right to Correction
If any information in your profile is incorrect, you may request a correction. Some details can be updated directly from your account settings; for others, please submit a request through our support team.
7.3 Account Closure Request
You may request to close your account at any time. The Responsible Gaming guidelines explain in detail the options for restricting or closing your account. Even after closure, certain information may be retained for a specified period due to legal obligations.
7.4 Right to Raise a Complaint
If you have any concern or complaint about data protection, please notify our support team directly. We are committed to responding in writing within a reasonable timeframe.
Protection of Minors
takabe strictly follows a 21+ age policy. Our platform is not for anyone under twenty-one years of age, and we do not knowingly collect information from minors.
Age verification is mandatory at registration. If a user creates an account by providing a false age, the account will be suspended as soon as this is identified and all collected information will be deleted.
If you believe a minor has created an account using your information, please notify our support team immediately.
Policy Changes
takabe may update this Privacy Policy from time to time — in response to technical changes, the introduction of new services, or changes in applicable regulations. We will notify you by email or through the platform whenever there is a significant change to the policy.
The "Last Updated" date of each version is clearly stated at the top of the page. Continued use of the platform after a policy change will be taken as your acceptance of the updated policy.
For a general overview of takabe, visit our About Us page, where the platform's scope and values are discussed in detail.
Contact
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact our support team. We provide support in both Bengali and English 24 hours a day, 7 days a week.
- Live Chat: Use live chat from any page on the platform for immediate assistance.
- Email: Contact us by email for written requests related to data protection.
For data-related requests, we respond within a reasonable timeframe after verifying your identity. You may also visit our FAQ section for answers to common questions.
Need help? We're here
For any questions about data protection or privacy, our support team is available 24/7 in both Bengali and English.