takabe Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") apply to the takabe platform and all its services. By browsing the takabe website, opening an account or using any service, the user is considered to have read and fully agreed to these Terms.

takabe operates online sports betting, casino games and related services for Bengali-speaking users residing in Bangladesh. All games and betting services offered on this platform are entirely for entertainment purposes, but they involve the risk of real money.

These Terms are written in Bengali and the Bengali version shall be the final authoritative document. In the event of any discrepancy with a translated version, the Bengali version will prevail.

1.1 Definitions

The meanings of certain terms used in these Terms are given below:

• "Platform" means the takabe website, mobile app and all associated services.
• "User" or "Member" means any person registered on takabe.
• "Account" means a user's personal registered profile on takabe.
• "Balance" means the total amount currently held in an account, which may include both cash and bonuses.
• "Bonus" means a promotional amount granted by takabe, usable under specific conditions.

2 Account Registration

An active account is required to use takabe's services. Users must provide accurate and complete information at the time of registration. Opening an account with incorrect or false information is a violation of these Terms.

2.1 Registration Conditions

• Each individual may open only one account. If multiple accounts belonging to the same person are found, all of them will be cancelled and the balances may be forfeited.
• The name, mobile number and other details provided during account registration must be genuine and verifiable.
• Account login credentials (username and password) are kept entirely at the user's own responsibility. They must not be shared with anyone else.
• takabe may request identity verification (KYC) documents at any time. Failure to provide documents within the specified period may result in temporary account suspension.
• An account is strictly personal — it cannot be transferred or sold.

2.2 Account Security

If a user becomes aware of unauthorised access to their account, they must immediately notify the takabe support team. For security, using a strong password and changing it regularly is advised. Any suspicious activity should be reported without delay.

3 Age Limit and Eligibility

All takabe services are for persons aged 21 or above only. Minors (under 21) are strictly prohibited from opening an account.

3.1 Geographic Eligibility

takabe primarily operates for residents of Bangladesh. Opening an account or using the service from regions or countries where online gaming services are legally prohibited is not allowed. Full responsibility for this rests with the user.

3.2 Single-Use Confirmation

The user confirms that they are using this platform solely for themselves, with their own money and by their own decision. Operating an account on behalf of someone else or managing a third party's funds is strictly prohibited.

4 Deposits and Withdrawals

takabe currently supports bKash, Nagad, Rocket and Upay for deposits and withdrawals. Secure and fast transactions are possible through these mobile banking channels.

4.1 Deposit Conditions

• The minimum deposit amount is ৳300 (for all methods).
• Deposits must be made only from the account holder's own mobile banking number.
• Deposits from a mobile banking account registered in someone else's name will not be accepted, and in such cases the transaction may be cancelled and the amount returned.
• takabe reserves the right to verify the accuracy of deposits and may request additional documents if needed.

4.2 Withdrawal Conditions

• The minimum withdrawal amount is ৳500.
• Withdrawals can only be made to the same mobile banking number from which the deposit was made.
• The withdrawal process generally takes between 15 minutes and 2 hours to complete.
• If the wagering requirement on a bonus has not been met, that portion cannot be withdrawn.
• In the case of any suspicious activity, takabe may take additional time to verify a withdrawal request.

5 Bonuses and Promotional Offers

takabe provides bonuses and promotional offers for members from time to time. Each offer has its own terms, which can be found on that offer's page or through support.

5.1 Welcome Bonus

New members can receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 adds a ৳1,200 bonus, making the total balance ৳2,200; the wagering requirement for this bonus is 10 times the bonus amount, meaning bets totalling ৳1,200 × 10 = ৳12,000 must be placed.

5.2 General Bonus Usage Conditions

• Wagering must be completed within a specified period from the date the bonus is issued; otherwise the bonus will be cancelled.
• A member may benefit from a specific promotional offer only once.
• Bonuses cannot be transferred from one account to another.
• If takabe determines that a member is abusing the bonus system, it reserves the right to cancel the bonus.
• All bonus offers may be changed or withdrawn at any time at takabe's discretion.

5.3 VIP Cashback

takabe's VIP programme has five tiers — Bronze, Silver, Gold, Platinum and Diamond. At each tier, cashback is paid at a set percentage of the weekly net loss. For example, a Gold-tier member with a weekly net loss of ৳20,000 receives ৳140 cashback at a rate of 0.7%.

6 Betting and Gaming Rules

All bets and games conducted on takabe are governed by the applicable rules. Each game or betting market has its own specific rules, which can be found on that game's or market's page.

6.1 Bet Acceptance and Cancellation Rules

• Once a bet is placed, it generally cannot be changed or cancelled.
• If incorrect odds are displayed due to a technical error, takabe reserves the right to cancel that bet.
• If an event is cancelled or suspended, the rules applicable to that bet will be followed.
• A maximum winnings limit may apply to a bet and may vary by market.

6.2 Prohibited Conduct

The following behaviours will be considered violations of these Terms and may result in account cancellation and balance forfeiture:

• Placing bets using betting software, bots or automated methods.
• Exploiting any technical error on the platform.
• Betting from another person's account or allowing someone else to use your account.
• Participating in any form of match fixing or fraud, or failing to report it despite being aware of it.
• Claiming bonuses through multiple accounts.

6.3 Finality of Game Results

The results of live casino and slot games are determined by the relevant game provider's server. takabe cannot alter these results. In the event of a technical issue, the game provider's rules will apply.

7 Account Suspension and Closure

takabe may temporarily suspend or permanently close an account without prior notice for any of the following reasons:

• Violation of any provision of these Terms.
• Provision of false or incomplete information during registration.
• Suspicious transactions or activity detected on the account.
• Evidence of involvement in any fraudulent activity.
• Age verification reveals the account holder is under 21.
• The account has been inactive for an extended period.

7.1 Self-Requested Account Closure

A member who wishes to close their account can contact the takabe support team. As part of responsible gaming, a self-exclusion option is also available, whereby the account is kept completely inactive for a specified period.

8 Data Protection and Privacy

takabe gives the highest priority to protecting users' personal data. The platform uses SSL encryption technology to keep data secure. All personal information provided during registration and transactions is stored under strict security measures.

Full details on how data is collected, stored and used are provided in takabe's Privacy Policy. By using the service, the user is also considered to have consented to that policy.

8.1 Limits on Data Disclosure

takabe does not sell users' personal information to any third party. However, information may be disclosed in the following circumstances: to meet legal obligations, for payment processing, or at the request of a regulatory body for the purpose of fraud prevention.

9 Responsible Gaming

takabe believes that gaming should be an entertainment activity and should never be a cause of financial hardship. The platform therefore maintains several safeguards.

To protect members from gaming addiction or the risks of excessive gambling, following takabe's Responsible Gaming guidelines is recommended. That page contains detailed information on setting deposit limits, self-exclusion and available assistance.

9.1 Member Responsibilities

• Play within your own financial limits.
• Avoid repeatedly increasing bets to recover losses.
• Do not treat gaming as a source of income.
• If you feel you need help, contact support without hesitation.

10 Limitation of Liability

takabe makes every effort to provide its services, but is not liable for the following:

• A bet or game not being completed due to an internet connection failure.
• Any error occurring on a third-party game provider's server.
• Problems caused by the user's own device or software.
• Loss arising from the user's login credentials falling into someone else's hands.

takabe reserves the right to limit its total liability in any circumstance to the current balance held in that user's account.

10.1 In Case of Service Disruption

The service may be temporarily unavailable due to maintenance, upgrades, or unforeseen reasons. In such situations, the rules applicable to any ongoing bets or game sessions will be applied according to the terms of each game.

11 Dispute Resolution

If a member is dissatisfied with any transaction, bet result, or quality of service, they must first contact the takabe support team. Assistance is available in both Bengali and English via 24/7 live chat and email.

For answers to common questions or solutions to general issues, you may visit takabe's Frequently Asked Questions (FAQ).

11.1 How to Submit a Complaint

1. Contact support via live chat or email with the details of your complaint.
2. Provide the relevant date, time, transaction ID, or screenshots along with your complaint.
3. takabe will review complaints and attempt to respond within a set timeframe.
4. If the issue is not resolved through the support team, further steps can be discussed.

12 Changes to Terms

takabe reserves the right to partially or fully modify these terms and conditions at any time. A notice is generally published on the platform when changes are made.

If a member continues to use the platform after updated terms have been published, they will be considered to have accepted the new terms. It is therefore recommended to check this page regularly.

To learn more about takabe and the background of the organisation, visit the About Us page. It contains details about takabe's goals, scope of services, and commitments to users.